The out-of-hours emergency repairs service can only deal with issues that require urgent attention, and cannot wait for office hours. (Normal office hours are 9.00 am to 5.30 pm Monday to Friday.) Please note: contractors are likely to charge a premium rate for dealing with out-of-hours emergencies.
If you are experiencing a water leak from the flat above, you should speak to the person living above you. If the flat is unoccupied, the only assistance we can offer during emergency hours is to turn off the water supply to the offending flat (providing the valve is located outside the flat).
If the leak is so severe that entry to the flat is deemed to be essential, then dial 999 and speak to the emergency services.
If you are experiencing issues with your water supply, please call your water supply company.
Types of issues that we cannot deal with out of hours include clamping, service charge enquiries, correspondence, noise incidents, access to individual properties, satellite and television reception and all individual property maintenance including internal heating, plumbing and electrical issues.
Criminal incidents should be reported directly to the police.
For all other urgent repair issues within the M25 surrounding London, please call 020 3131 0080 and quote reference KMP001375. For all urgent repair issues outside the M25 please call 020 8090 1572. Please note that the out of hours emergency team does not hold contact information for individual residents.
